Frequently Asked Questions
Our company has lots of subject matter experts. We just need help with getting organized and writing. Do you have a solution?
YES! Although we have experience in your industry, you know your company best! Our technical writers will work with your subject matter experts to develop effective documentation or training curriculum.
We don’t have anything written down. We have all of the information in our heads. How can you help?
You would be amazed at how common this is. We have expert interviewers who can “extract” the critical information during brief meetings and phone calls with your subject matter experts. And yes, we can do it quickly so that your people can focus on their day jobs!
Things are tough these days. We have big plans, but little budget. What you do “on the cheap”?
We will develop a plan together, considering your priorities, expectations and budget. Then we will execute on a phased schedule. There won’t be any surprises!
We need to develop training and deliver it in classrooms across the country. Can PenMan offer a solution?
Definitely! We can develop instructor-led training, arrange the classrooms, provide
the coordination, from coast to coast.
Additionally, we offer Pinpoint Learning, a portfolio of over 1,500 computer-based courses which can be taken anytime and anywhere!
Should we consider hiring a permanent technical writer or use a company like PenMan Communications on a project basis?
There are several considerations for making the decision of permanent or project based writers. PenMan Communications can help with either path.
If you choose to hire a permanent writer, they may be able to fulfill a number of responsibilities for the organization (perhaps editing) and might even be able to develop content for brochures and your website. PenMan is connected to hundreds of professional writers across the U.S., and around the world. Contact us for more information.
Most PenMan clients choose to utilize PenMan writers on a contact or project basis, for several reasons:
However, most of our clients use PenMan Writers on a project basis for several reasons:
- They enjoy the benefits of using writers with a broad base of experience who bring best practices from many prior engagements
- Our clients prefer to do business with a company that specializes in comprehensive management of documentation projects to ensure they are completed on time and on budget
- Some of our clients use technical writers for only certain types of projects and project based engagements are more cost-effective
Our writers have experience in your industry and have performed admirably for many projects. When your company chooses to utilize a PenMan writer, your company enjoys the benefits of many prior years of experience and a wide variety of projects.
PenMan Technical Writers are often asked to return to the same client companies for additional projects. In fact, they quickly become subject matter experts and provide the additional value gleaned from prior projects in terms of accurately and comprehensively representing our client’s services, products and culture. Our clients enjoy working with the PenMan writers they know and of course, the ramp up time and total costs are reduced too!