Personal & Professional Development
Total Package Price: unlisted
Call us at 704-246-7150 to try out a demonstration of a course:
IT Service Management (ITSM) Training
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Accidents in the Workplace Course |
$99.00 |
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Accidents can happen anywhere, and the contributing factors are commonplace. Accidents in the Workplace training program from Metrotek, encourages your employees to start a serious discussion on safe behavior, plant rules and group responsibility for maintaining a safe workplace. |
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ADA – Meeting the Requirements |
$119.00 |
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This course will get you up to speed on the Americans with Disabilities Act – without boring manuals and endless government documentation. Through entertaining vignettes, lively commentary, and attention grabbing scenes, we will give you a solid, working understanding of how the ADA relates to the job application process, hiring, termination, training, compensation, advancement, benefits, and leave. This program examines the most common myths associated with the ADA and shows you exactly why each one is unfounded. |
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Addition and Subtraction of |
$39.00 |
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This course is designed to help Algebra 1 and Algebra 2 students who need to sharpen their skills and serves as a resource that teachers can employ to help struggling students stay up to speed. Professor Terry Caliste helps students understand and compare the properties of classes of functions, including exponential, polynomial, rational, logarithmic, and periodic functions. He begins with simplifying polynomials and then moves on to adding and subtracting polynomials. |
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Addition and Subtraction of Real |
$39.00 |
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In this course, students will compare and contrast the properties of numbers and number systems, including rational and real numbers, and understand complex numbers as solutions to quadratic equations that do not have real solutions. An instructor with infectious energy and enthusiasm, Professor Terry Caliste will teach students to understand the meaning and effects of arithmetic operations with fractions, decimals, and integers. Students can actively work out problems to sharpen their own skills with the included worksheets. |
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Assertiveness Course |
$99.00 |
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Assertiveness has been a hot topic for more than a decade. And why not? People who master assertiveness skills go farther – faster – in today’s competitive business environment because they know how to respond appropriately to workplace challenges. While other training resources on assertiveness concentrate on the “why,” this unique training focuses squarely on the “how to.” By applying the 12 powerful action steps outlined, you’ll discover how to tap into your own abundant supply of assertiveness. |
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Attitude for Success Course |
$145.00 |
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Your attitude may be the single greatest contributor – or the biggest obstacle – to your success. Focus on developing and renewing a positive outlook with the Metrotek course, Attitude for Success. Eight attitude adjustment techniques help you to keep your spirits up when faced with challenges and discover ways to simplify your life. |
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Becoming Successful Problem |
$119.00 |
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In this course, students will learn to analyze problems by identifying relationships, distinguishing relevant from irrelevant information, sequencing and prioritizing information, and observing patterns. At the conclusion of this course, students will be able to indicate the relative advantages of exact and approximate solutions to problems and give answers to a specified degree of accuracy and be able to apply them in other circumstances. Classroom activities and worksheets will involve students in learning about the problem-solving process. |
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Becoming Successful Problem |
$119.00 |
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Need Information from Marketing team. |
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Becoming Successful Problem |
$119.00 |
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Need Information from Marketing Team. |
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Better Business Writing Course |
$99.00 |
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Discover the ten key techniques for effective communication that will help you grow more confident in your ability to express yourself clearly. Good business writing is as important as ever. This Metrotek course based on the book Better Business Writing by Susan L. Brock covers critical skills required for you to develop an impressive business writing style. You will recognize and correct problems, avoid redundancies and define your communication goals. |
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Bullying: You DonERRORt Have To |
$139.00 |
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Bullying is one of the most underrated yet enduring problems in schools today and is a reality in the lives of all children whether they are bullies, victims or witnesses. Students will quickly grasp what bullying is, when they should seek help, why bullies seek power and the different ways in which bullies attempt to intimidate and abuse their victims. Most importantly, this course discusses various options that can be taken by school officials, teachers, parents, students and bullies themselves, to put an end to this emotionally scarring phenomenon. |
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California Preventing Sexual |
$195.00 |
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Call Center Success Course |
$145.00 |
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Who speaks for your organization? The CEO? COO? Or is it a Customer Service Representative (CSR) answering the telephone? The Call Center Success program from Metrotek will help new reps increase their success, while sharpening the skills of your call center veterans. Customer Service Representatives will learn the six factors of professionalism, how customers behave, what customers expect and techniques for more effective communication with customers – all while maintaining a positive attitude. |
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Calming Upset Customers Course |
$99.00 |
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Learn how to deal effectively with angry customers, clients, or colleagues. This carefully designed approach gives you the ability to work through conflicts and remain calm in the work environment. You’ll learn how to distinguish between a disturbed and upset customer and how to collaborate with each toward a positive, win-win outcome. |
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Communication Series |
$425.00 |
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The Communication Series from Metrotek includes five courses of instruction that help develop the interaction skills of employees, managers and executives. Become more effective and productive in your personal and professional life by using the methods discussed in this Communication Series. Courses include: Effective Presentation Skills; Better Business Writing; Better Business Communication; Successful Negotiation; and Making Humor Work. |
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Conflicts, Communications and |
$139.00 |
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This course offers students a chance to develop their communication skills in all types of relationships. A series of scenarios describe typical conflicts between friends, siblings, parents and children, and an employee and boss. A leading adolescent psychologist helps students understand the scenarios by showing how maximizing communication, listening, and mediation skills can help to resolve most conflicts. Students take turns figuring out what they would do to enhance the communication and resolve the conflict for each situation. |
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Connecting with Customers through |
$95.00 |
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Do you want to increase customer loyalty? Learn to respond to each customer’s needs in ways that both please your customer and build your organization. Discover the right skills, attitude, and policies that win customer loyalty. Experience the universal importance of greeting customers, listening, evaluating customer needs, and responding appropriately. |
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Connecting with Customers through |
$95.00 |
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Do you want to increase customer loyalty? Learn to respond to each customer’s needs in ways that both please your customer and build your organization. Discover the right skills, attitude, and policies that win customer loyalty. Experience the universal importance of greeting customers, listening, evaluating customer needs, and responding appropriately. Course Time: 00:23:13 |
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Customer Service Series |
$265.00 |
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Quickly improve customer service skills inside your organization — and see a significant impact at consumer level. Learn how to deal effectively with angry customers, clients, or colleagues while collaborating to create a win-win outcome. This series pinpoints the skills that will make every employee aware of the importance of excellent customer service. |
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Decimals Course |
$39.00 |
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Michael Cain, a creative, enthusiastic teacher, will help struggling students catch up and build confidence in their math skills, or give motivated students an extra edge. In this course, the student will begin with place value and progress through converting and comparing decimals and fractions to comparing, ordering, rounding and estimating decimals, and conclude with adding, subtracting, multiplying and dividing decimals. Every detail is covered and included worksheets allow the student to work along with the on-screen tutors to sharpen skills through practice tests. |
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Delivering Effective Training |
$99.00 |
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Delivering Effective Training Sessions Course |
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Diversity Series |
$425.00 |
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The Diversity Series from Metrotek provides five complete courses of instruction that help organizations capitalize on their unique diversity. Courses include Diversity Dynamics, Men and Women Working Together, Leadership Skills for Women, Effective Performance Appraisals, and Delivering Effective Training Sessions. |
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EEOC – A Fair Shake Course |
$119.00 |
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Effective Performance Appraisals |
$99.00 |
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Most professional and administrative employees today do not understand how their work is evaluated. But performance appraisals are too important to leave until the last minute. The techniques outlined in this course will help you fashion a well-planned and thoughtful process for creating and conducting performance appraisals. |
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Efficiency Series |
$655.00 |
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Eliminate Harassment in the |
$119.00 |
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Eliminate Harassment in the Workplace deals with the subject no manager likes to talk about; sexual harassment. It’s inappropriate anywhere, but especially on the job. As a manager, it’s your job to notice and put a stop to any kind of sexual harassment. You will learn how to set a strong company policy, how to watch for the warning signs of sexual harassment, and how to take the steps to correct the inappropriate behavior. |
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Emotional Self-Control: Do You |
$139.00 |
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National studies warn that many of today’s teens have failed to develop vital emotional abilities they will need to go through life. Some of these emotional abilities are handling conflict, planning ahead, resisting anxiety and learning to control hot-tempered reactions. Using real life scenarios, this program actually teaches students emotional self- ontrol by showing them four basic ways to evaluate their own feelings and understand when they might be moving in the wrong direction. |
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Exponents Course |
$39.00 |
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This course is designed for students who need to sharpen their skills or serve as a resource that teachers can employ to help struggling students stay up to speed. In this course, Professor Terry Caliste, an instructor with infectious energy and enthusiasm, helps students learn to understand and compare the properties of exponents including the rules for exponents, zero and negative exponents and scientific notation. |
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Expressing Anger: Healthy vs. |
$139.00 |
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This course helps students identify inappropriate angry behaviors and learn new ways to cope with these strong emotions. Students will observe real teens participating in a workshop led by a clinical psychologist. After these teens act out the different ways we all express anger, students are challenged to identify their own styles of anger expression and are encouraged to examine why they express anger the way they do. Students are encouraged to find new and healthier ways to express their anger. |
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La Prevención de Acoso Sexual |
$195.00 |
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Sexual harassment hurts productivity, damages morale and costs employers millions of dollars a year! If an employer is aware of sexual harassment in the workplace, the employer becomes liable for the consequences. The Preventing Sexual Harassment in the Workplace course from Metrotek includes interactive real world examples and assessments that demonstrate the law and examine your role, rights and responsibilities in dealing with sexual harassment. Learn how to develop and enforce a clear company policy that is in compliance with the Civil Rights Act of 1964. |
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La Prevención de Acoso Sexual |
$195.00 |
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Sexual harassment hurts productivity, damages morale and costs employers millions of dollars a year! If an employer is aware of sexual harassment incidents, the employer becomes liable for the consequences. This Metrotek course includes interactive real world examples and assessments that demonstrate the law and examine your role, rights and responsibilities in dealing with sexual harassment. Learn how to develop and enforce a clear company policy that complies with the Civil Rights Act of 1964 and California Statute AB-1825. |
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Medical Billing Course |
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In addition to developing the professional skills necessary for accurate medical billing, including procedural and legal implications, this course will help the student prepare to sit for the Certified Medical Claims Professional (CMCP) exam that is sponsored by the American Career Certification Board. This course is the Authorized Curriculum for the CMCP exam. This course requires no other prerequisite than a GED level educational background and either a familiarity with medical terminology, or the successful completion of our Medical Terminology course. |
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Medical Coding Course |
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In addition to developing the professional skills necessary for accurate medical coding, including the International classification of Disease (ICD-9) and U.S. developed Current Procedural Terminology (CPT), this course will help students prepare to sit for the American Health Information Management Association?s (AHIMA) Certified Coding Associate (CCA) exam. This course requires no other prerequisite than a GED level educational background and either a familiarity with medical terminology, or the successful completion of our Medical Terminology course. |
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Medical Terminology Course |
$780.00 |
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This course teaches everything from the etymology of words and medical word construction to administrative terminology and anatomy. The hands-on labs in this course are all based on actual medical reports, giving the student real-world experience. For those unfamiliar with medical terminology, this class fulfills the pre-requisite for our Medical Billing and Medical Coding courses. This course requires no other prerequisite than a GED level educational background. |
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Men and Women Working Together |
$99.00 |
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The ability of men and women to work together successfully is crucial in any workplace. This course examines how to develop the awareness and skills necessary to resolve conflicts and to meet other challenges that arise, and it provides a set of productive communication tools for everyday use. |
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Modern Automotive Service |
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The Modern Automotive Service Technician (MAST) course teaches students auto service and maintenance from the ground up. In addition to developing the professional skills necessary for the successful auto mechanic, this class will help students prepare to sit for the Automotive Service Excellence (ASE) exams. The companion CertBlaster, the MAST Suite (ASE 1-8), contains more than 1,000 practice questions for the ASE exams. With 380 hours of interactive study, this class includes many animations, voice-over pop-ups, videos and 2,500 exercises and quizzes. |
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Multiplication and Division of |
$39.00 |
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This course is designed for students who need review, or who are just looking for an extra edge in their mathematical studies. Professor Terry Caliste, an instructor known for infectious energy and enthusiasm, takes students step-by-step through recognizing properties of operations and using order of operations. At the conclusion of this course, students will be able to recognize and generate equivalent forms for simple algebraic expressions and solve linear equations. |
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Negaholics Course |
$195.00 |
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The Efficiency Series from Metrotek provides five complete courses of instruction that help develop more effective employees, managers, and executives. Cut stress by learning how to combat negativity in the workplace and achieve realistic goals. Courses include Assertiveness; De-Junk Your Life; Get Things Done; Motivation and Goal Setting; and Negaholics. |
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No Excuses: Sexual Harassment |
$139.00 |
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This course uses a series of real-life scenarios to demonstrate various kinds of sexual harassment in the school environment. Examples presented range from indirect forms of harassment (such as unwanted propositions, rumor spreading and name calling) to more blatant kinds like physical blocking or touching. Real-life teens describe their experiences with sexual harassment and a Sexual Harassment Officer suggests options and resources students can seek to help them deal with an unwanted situation once it has been identified. |
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No Tolerance for Sexual |
$119.00 |
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No Tolerance for Sexual Harassment teaches you how to take a stand against sexual harassment in the workplace. You will learn how to create a company policy that employees can easily access and understand. We’ll also show you how to make sexual harassment training a priority for your company and a requirement for all employees. Proper training and follow-up documentation put you in a better position to prevent sexual harassment and defend your company and employees against potential complaints, charges, and liabilities. |
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Operations with Positive and |
$39.00 |
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As part of the Basic Math series, Operations with Positive and Negative Numbers will help students catch up and build confidence in their math skills, or give motivated students an extra edge. In this course, the student will begin with number lines, integers and absolute value then move on to adding, subtracting, multiplying and dividing integers and conclude with order of operations. Every detail is covered and included worksheets allow the student to work along with the on-screen tutors to sharpen skills through practice tests. |
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Percents Course |
$39.00 |
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Michael Cain, a creative, enthusiastic teacher, will help students catch up and build confidence in their math skills, or give motivated students an extra edge. In this course, students will begin with converting between decimals and percents and equivalent expressions, move on to expressing ratios as percents, finding the percent or base of a number and conclude with simple interest. Every detail is covered and included worksheets allow the student to work along with the on-screen tutors to sharpen skills through practice tests. |
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Preventing Sexual Harassment in |
$195.00 |
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Sexual harassment hurts productivity, damages morale and costs employers millions of dollars a year! If an employer is aware of sexual harassment incidents, the employer becomes liable for the consequences. This Metrotek course includes interactive real world examples and assessments that demonstrate the law and examine your role, rights and responsibilities in dealing with sexual harassment. Learn how to develop and enforce a clear company policy that complies with the Civil Rights Act of 1964 and California Statute AB-1825. |
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Preventing Sexual Harassment in |
$195.00 |
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Sexual harassment hurts productivity, damages morale and costs employers millions of dollars a year! If an employer is aware of sexual harassment in the workplace, the employer becomes liable for the consequences. The Preventing Sexual Harassment in the Workplace course from Metrotek includes interactive real world examples and assessments that demonstrate the law and examine your role, rights and responsibilities in dealing with sexual harassment. Learn how to develop and enforce a clear company policy that is in compliance with the Civil Rights Act of 1964. |
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Preventing Sexual Harassment in |
$195.00 |
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Sexual harassment hurts productivity, damages morale and costs employers millions of dollars a year! If an employer is aware of sexual harassment in the workplace, the employer becomes liable for the consequences. The Preventing Sexual Harassment in the Workplace course from Metrotek includes interactive real world examples and assessments that demonstrate the law and examine your role, rights and responsibilities in dealing with sexual harassment. Learn how to develop and enforce a clear company policy that is in compliance with the Civil Rights Act of 1964. |
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Progressive Discipline and |
$119.00 |
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Progressive Discipline and Successful Termination shows you how to work with problem employees and how to help improve their performance, attitude and effectiveness. Discover how early intervention keeps bad behavior from becoming a habit. With proper training, coaching and communication about expectations, your less-than-stellar employees may do a 180 – and eventually become your star performers. |
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Roots and Radicals Course |
$39.00 |
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This course is designed to help students sharpen their skills or as a resource that teachers can employ to help struggling students stay up to speed. Energetic and enthusiastic Professor Terry Caliste helps students understand complex numbers, simplify radicals and combine radical expressions. At the conclusion of this course, students will understand and know how to use the inverse relationships of addition and subtraction, multiplication and division, and squaring and finding square roots to simplify computations and solve problems. |
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Sales Preparedness Course |
$95.00 |
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In this course you will learn five-step formulas to structure your presentation in a psychological progression that leads to customer commitment. Learn to establish rapport, build credibility, get attention, establish a need and motivate action. At the end of this course you will understand how to build powerful, persuasive psychology into every presentation you make. Course Time: 00:18:36 |
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Sales with Integrity: Creating the |
$99.00 |
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Need Information |
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Seeing Numbers Course |
$119.00 |
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Do students really have a clear picture of what a million is? A billion? What about fractions, decimals, and percents? Can students actually picture these concepts in their minds? This course provides unforgettable visual images that establish a context in which students can better explore number sense. Using an investigative reporting format, the student views various areas where numbers are used and number sense is important. Classroom activities and posters extend and reinforce what the course has put in motion. |
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Smooth Operations: Connecting |
$119.00 |
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Number concepts like fractions or percents often act as a barrier for students, keeping them from realizing their full potential. This course aims to give students a firm foundation in basic mathematic skills to help them become adept at operations involving fractions, decimals, and percents and to understand the relationship that exists among them. Using graphics, demonstrations, and plain language, this course gives clear illustrations of the meaning behind the different operations involving these numbers. |
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Solving Equations and Problems |
$39.00 |
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This course is designed to help students who need to sharpen their skills or as a resource that teachers can employ to help struggling students stay up to speed. Energetic and enthusiastic Professor Terry Caliste teaches students step- y-step to first simplify the equation or problem, solve the equation using one step or two, and how to solve equations with a variable on both sides of the equation. At the conclusion of this course, students will be able to write equivalent forms of equations, inequalities, and systems of equations and solve them with fluency. |
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Stressed Out: Stress Management |
$139.00 |
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This course describes the different forms of stress (acute, episodic and chronic) and explains how important it is for young people to learn effective techniques for coping with stressful situations. Special attention is given to two common complaints among teens: panic attacks and social anxiety. Also highlighted are other types of stress such as test anxiety, parental demands and peer pressure. Young viewers will learn that there are easy and effective means to treat stress symptoms, including relaxation techniques, health, diet and certain medications. |
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Telephone Collections Course |
$350.00 |
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In the Telephone Communication Series from Metrotek, Customer Service Representatives will learn the six factors of professionalism, as well as a step-by-step collection process. Learn the importance of effective telephone techniques and how to become an active listener. Series includes four complete courses: Call Center Success; Telephone Collections; Telephone Courtesy and Customer Service; and The Business of Listening. |
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Telephone Communication Series - |
$715.00 |
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The Art of Communication Course |
$145.00 |
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Communication is perhaps the most fundamental business skill of all. The Art of Communication course from Metrotek will bring out the natural communicator in you. Learn to write compelling business documents, deliver show-stopping presentations, and conduct productive meetings. Discover new brainstorming techniques and find ways to turn on your natural creativity. |
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The Art of Organization Course |
$145.00 |
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Better organization can help almost all of us in our personal and professional lives. Become an organizational wizard with the Metrotek training course, The Art of Organization. Learn the three R’s of organization: Reduce, Refer, and Rearrange. You’ll be amazed at how productive you’ll be – at home and at work – when you get organized. |
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The Art of Stress Management |
$145.00 |
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Stress – we all face it, and not just at work! The Art of Stress Management training program from Metrotek teaches important stress management skills and techniques to increase your productivity and maintain a positive attitude. With dozens of handy tips and techniques, The Art of Stress Management will help you better understand yourself and others, and get more out of life and work. |
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The Cornerstones of Sales and |
$129.00 |
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Turn good customer service into increased sales and increased customer satisfaction. This course shows you how to leverage your good customer service to achieve the best possible outcome: customers get more of what they want while your sales go up and your business improves. At the end of this course you will understand how to listen for nonverbal and verbal signals, ask open-ended questions to help you help the shopper, and build multiple item sales. |
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The Legal Aspects of Interviewing |
$119.00 |
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Don’t cross the line into unlawful, discriminatory territory. The Legal Aspect of Interviewing teaches you how to identify and select the best candidate while avoiding serious and potentially illegal missteps during the interview process. You’ll learn how to prepare for and conduct a behavior-based interview that gets to the core of each applicant’s knowledge, talents, and skills. You will also understand the importance of fairly and consistently evaluating each interviewee. |
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The Power of Telephone Courtesy |
$79.00 |
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Are you confident that your company is projecting the best first impression when answering the phone? Making the wrong impression over the phone can discourage customers. This video shows the right way-and the wrong way-to handle business phones. It’s a great tool for teaching your staff how to project a positive view of your organization. |
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The Rewards of Telephone Courtesy |
$79.00 |
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Excellent telephone skills increase customer satisfaction and assure that you won’t miss important business opportunities. Be confident that your company is presenting a professional telephone image. Help your employees develop telephone proficiency and understand the impact telephone courtesy has on both coworkers and customers on the other end of the phone. |
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Variables, Symbols, Expressions |
$39.00 |
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This course is designed to help students who need to sharpen their skills or as a resource that teachers can employ to help struggling students stay up to speed. Energetic and enthusiastic Professor Terry Caliste teaches students step- y-step to use symbolic algebra to represent situations and to solve problems, especially those that involve linear relationships. At the conclusion of this course, students will be able to write equivalent forms of equations, inequalities, and systems of equations and solve them with fluency – mentally or with paper and pencil in simple cases and using technology in all cases. |
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Violence In Our Schools: Over the |
$139.00 |
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The first segment of this course, Just Another Day, is a live-action drama which recreates the events that have typically led up to tragic, violent outbursts such as those that have exploded in schools across the country. The second segment, Perspectives on School Violence: A Teacher’s Resource, features violence prevention authorities discussing topics like identifying potentially violent students, creating a comprehensive plan to prevent violence, creating a safe school environment and why it’s important to involve the entire school community in this effort. |
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Workplace Incident Investigation |
$119.00 |
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Workplace Incident Investigation shows you how prepare for them, how to conduct them, how to stay within the legal parameters, and how to create a written investigation policy for your organization. Learn how to conduct fair, thorough, and objective internal investigations to determine the root of a complaint or problem and what can be done to prevent it from happening again. |
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TOTAL COST OF ALL COURSES WITHOUT |
$9,860.00 |