Technical Writing
PenMan Communications: Our Words Work For You!
Why choose PenMan Technical Writers?
If you need to prepare written technical material, you probably need PenMan’s Technical Writers.
We are often asked to assist in the development of proposals, progress reports, user guides, technical manuals, procedures and “how to” instructions for equipment, software, systems and more. We are also asked to develop technical marketing materials including brochures and specification documents.
PenMan Communications probably has associates with specific experience within your industry. However, we generally work with subject matter experts from your organization to develop the content. The PenMan team is usually brought in to take on the project to allow the subject matter experts to focus on their “day jobs’. We bring best of class experiences from many previous engagements that your company may have never utilized. Our team can be very cost-effective if your personnel can be more productive, as a result.
Your company may spend more than it should have to support its customers. Quality documentation reduces support costs!
Internal documentation allows your personnel to be more productive and to spend less time solving problems that have been solved previously.
Do you have a system to manage versions of a process document? Or, are their multiple versions of process documentation floating around the organization?
PenMan technical writing alleviates the most common issues with documentation:
- Writing that’s wrong for the people who will use the documentation
- Badly organized information that makes it difficult to find the solution for a problem
- Poorly presented information
- Inaccurate information
- Too much information, too little information, wrong information
- Use of acronyms and technical jargon
- Incorrect assumptions
- Talking down to the audience
- Wrong order of steps and missing steps in a process
- Overly complicated approach to definition
- Inconsistent or unclear information
Professional technical writers design, create, maintain and update many types of technical documentation, online help, user guides, white papers, design specifications, and other documents. Their given field can be almost anything that requires specialized knowledge and information.
A technical writer’s primary responsibility is to effectively communicate a technical message. Technical writers are responsible for creating documentation that is accurate and complete, but as concise as possible, and as easy for the intended readership to understand.
You can expect our technical writers to assist with information design, quality assurance, support and user advocacy.
PenMan Communications focuses every day on the world of words and “Our Words Work” For You!